About BMV

About the Ohio Bureau of Motor Vehicles

The Ohio Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration among other services. We strive to make your experience with the BMV more convenient, efficient, and cost-effective in order to “Meet our customers’ needs where they are, not where we are.”

Examples of such services include:

• The newly-designed OPLATES.com website for vehicle registration and other BMV services
• Various other online services to meet your needs

Customer Service Standards

Ohio Department of Public Safety employees shall demonstrate an understanding of the importance of exceptional customer service, and how it directly links to each employee’s job function and supports the mission of the department by:

Consistently providing a high level of professional, courteous, friendly and respectful customer interaction to ensure an overall positive and service oriented experience.

Listening carefully to questions or concerns and asking follow-up questions as necessary to ensure an accurate understanding of the customer’s need or request.

Taking appropriate action by providing a complete, knowledgeable, accurate, precise response immediately, or provide a firm commitment as to when a response will be provided.