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April 23, 2007
Re: Open Letter to
Our Customers
Dear Customer:
The Ohio Bureau of
Motor Vehicles (“BMV”) is coming up on its 100 year anniversary with a
renewed commitment to providing better customer service, communication
and community outreach to all people. The BMV is a part of the Ohio
Department of Public Safety. It has approximately 882 employees on the
payroll; 13 state run BMV customer service and license reinstatement
service centers statewide; and, some 217 deputy registrar agent
offices statewide all of whom endeavor to provide good service. Our
mission by law includes but is not limited to:
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issuing
driver’s licenses and state identity cards (there were over 8.8
million Ohio licensed drivers in 2006); |
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driver
license testing; issuing license plates and specialty plates;
processing vehicle registrations; |
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enforcing in
and out of state administrative and court ordered license
suspensions (there are approximately 46 ways to lose your
license in Ohio and in 2006, the BMV handled some 648,392
licenses suspensions); |
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issuing auto
dealer licenses (new & used); signing–up new voters; collecting
and distributing monies from BMV fees to local governments; and, |
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helping
implement the federally mandated “Real ID” Act designed to
improve the integrity of BMV issued state ID’s and licenses. |
I started leading the
BMV on April 16, 2007 with a commitment to treating everyone the way
we would like to be treated; and, to ensure good customer service is
part of your experience with the BMV. All our customers including the
public, staff, courts, law enforcement, clerk’s offices, auto dealers,
employers and other government officials are important to us. At the
BMV, we seek to treat everyone with courtesy, respect and
competent-timely service. To ensure this happens, open communication,
transparency in our operations and accountability from everyone is
essential. We invite your feedback and suggestions on how we can
better serve you.
In keeping with
Governor Strickland’s vision of promoting economic development, the
BMV plays a vital role facilitating public safety; and, in helping to
promote an improved statewide economy by providing everyone with
consistently good customer service and information. Trade and
commerce involving a range of employers along with people everywhere
depend on us. Although the BMV handles millions of transactions
accurately, we understand the need to get it right every time or to
work at making it right if there is a problem. We seek your help in
making this so. We are at your service.
Very truly yours,
Mike Rankin, Registrar
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